| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction | 978-1-55786-553-3 (1-55786-553-1) | 1996 | Sarah Gardial |
Robert A. Woodruff · Robert B. Woodruff · Robert W. · Robert Waterfield · Robert Woodruff Anderson