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Robert Sterbens
R. S.
·
Robert S.
title
ISBN-13
(ISBN-10)
year of publica-
tion
other author(s)
Service Management Process Maps
978-9O-8753-O44-O
(9O-8753-O44-7)
2007
Nancy Hinich · John Kampman · Peter Waterhouse · Gary West
Robert Stering