| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition | 978-1-56793-642-1 (1-56793-642-3) | 2014 | Thom A. Mayer |
| Leadership For Great Customer Service: Satisfied Patients, Satisfied Employees | 978-1-56793-228-7 (1-56793-228-2) | 2004 | " |