| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Achieving Service Excellence, Second Edition | 978-1-56793-327-7 | 2009 | Myron D. Fottler · PhD · Cherrill P. Heaton |
| Achieving Service Excellence: Strategies for Healthcare | 978-1-56793-190-7 | 2002 | Myron D. Fottler · Cherrill P. Heaton |
| Managing Hospitality Organizations: Achieving Excellence in the Guest Experience | 978-1-5443-2150-9 | 2019 | Michael C. Sturman |
| Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience | 978-1-4390-6032-2 | 2011 | Michael C. Sturman · Cherrill P. Heaton |
C.F. · R. C. · R. F. · R. Ford · Robert C. · Robert F. · Robert Ford
Cengage Learning · Health Administration Press · SAGE Publications, Inc