| title | ISBN-13 | year of publication |
|---|---|---|
| International Journal of Customer Relationship Marketing and Management | 978-1-61350-620-2 | 2011 |
| International Journal of Customer Relationship Marketing and Management, Vol 3 ISS 1 | 978-1-4666-1135-1 | 2012 |
| Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies | 978-1-4666-3631-6 | 2013 |
| Successful Customer Relationship Management Programs and Technologies: Issues and Trends | 978-1-4666-0288-5 | 2012 |