| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| When Customers Think We Don't Care | 978-0-07-470930-6 (0-07-470930-5) | 2001 |
| When Customers Think We Don't Care: ending actions that self-destruct companies, customer service and jobs | 978-0-07-013863-6 (0-07-013863-X) | 2008 |
R. B · R.W. Buchanan · Richard B. · Richard Buchanan · Richard W. · W. B. · w Buchanan