McGraw-Hill · SAGE Publications, Inc
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Satisfaction: A Behavioral Perspective On The Consumer | 978-0-07-048025-4 (0-07-048025-7) | 1996 | |
| Service Quality: New Directions in Theory and Practice | 978-0-8039-4920-1 (0-8039-4920-0) | 1993 | Roland Rust |
| The Biotech Age: The Business of Biotech and How to Profit From It | 978-0-07-141489-0 (0-07-141489-4) | 2003 | |
R. L · R. L. Oliver · R. Oliver · Richard L. · Richard L. O · Richard O. · Richard Oliver