| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers | 978-O-O7-178697-3 (O-O7-178697-X) | 2011 | Vinay Iyer · Volker Hildebrand |
R. S. · Rica Staiger · Richy Steeger