| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| The Encyclopedia of Business Letters, Fax Memos, and E-mail, Revised Edition: Features Hundreds of Model Letters, Faxes, and E-mails to Give Your Business Writing the Attention It Deserves | 978-1-6O163-O29-2 (1-6O163-O29-8) | 2009 | Robert W. Bly |