| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Zero Time: Providing Instant Customer Value - Every Time, All the Time | 978-O-471-38245-4 (O-471-38245-O) | 2000 | Keri E. Pearlson · George Kozmetsky |
Raymond T. Yeh · Raymond T. Yeh . Stephanie H. · Raymond Tzuu-Yau Yeh · Raymond Yee