| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| (All Things Are Possible the Moment You Give Yourself) Permission to Win | 978-1-886939-10-3 (1-886939-10-1) | 1996 |
| It's All About Service: How to Lead Your People to Care for Your Customers | 978-0-471-71675-4 (0-471-71675-8) | 2005 |