Trafford · Trafford Publishing
| title | ISBN-13 | year of publication |
|---|---|---|
| Architecting ITIL | 978-1-4251-8034-8 | 2008 |
| Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management | 978-1-4120-6618-1 | 2005 |
| Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives | 978-1-4120-9392-7 | 2006 |
| Organizing Itsm: Transitioning The It Organization From Silos To Services With Practical Organizational Change | 978-1-4907-6270-8 | 2015 |
| Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners | 978-1-4251-4032-8 | 2007 |
A. S. · A. Steinberg · R. A. · R. S. · R. Steinberg