| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| : Business Process Management and the Balanced Scorecard: Focusing Processes on Strategic Drivers | 978-O-47O-O4746-O (O-47O-O4746-1) | 2006 |
F・S · F. Smith · R. F. · R. F. Smith · R. S. · R. Smith · Ralph Smith