| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Creating Customer Delight: The How and Why of Customer Relationship Management | 978-O-7619-3296-3 (O-7619-3296-8) | 2005 | Kirti Seth |
R. S. · Rajesh Sada · Rajesh Setty · Rakesh Soud · Reisuke Saito · Ryusuke Saito