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Chapman and Hall
> R. J. Pike
R. J. Pike
title
ISBN-13
(ISBN-10)
year of publica-
tion
other author(s)
TQM in Action: A practical approach to continuous performance improvement
978-O-412-7153O-3
(O-412-7153O-9)
2008
R. J. Barnes
J. P.
·
R.J.
·
R. P.
·
R. Pike
R. J. Pineiro