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Gallup Press
> Ph.D. John H. Fleming
Ph.D. John H. Fleming
title
ISBN-13
(ISBN-10)
year of publica-
tion
other author(s)
Human Sigma: Managing the Employee-Customer Encounter
978-1-59562-O16-3
(1-59562-O16-8)
2007
Jim Asplund
D,. H..
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D. J.
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J. H.
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John H.
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P. H.
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P.J.
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Ph.D.
Ph.D. John Ivy