BCS, The Chartered Institute for IT · British Computer Society
| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| Service Desk and Incident Manager: Careers in IT Service Management | 978-1-78017-233-0 (1-78017-233-8) | 2014 |
| World Class IT Service Delivery | 978-1-902505-82-4 (1-902505-82-4) | 2007 |