| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Customer Centricity: Focus on the Right Customers for Strategic Advantage | 978-1-61363-016-7 (1-61363-016-6) | 2012 | |
| The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value | 978-1-61363-090-7 (1-61363-090-5) | 2018 | Sarah E. Toms |
| Wharton Executive Education Customer Centricity Essentials: What It Is, What It Isn't, and Why It Matters | 978-1-61363-007-5 (1-61363-007-7) | 2011 | |