| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff | 978-0-07-138888-7 | 2002 | Malcolm Carlaw · Vasudha Kathleen Deming · Kurt Friedmann |
| The Big Book of Customer Service Training Games | 978-0-07-711476-3 | 2006 | |
| The Big Book of Customer Service Training Games | 978-0-07-077974-7 | 1998 | |
| The Big Book of Sales Games | 978-0-07-183335-6 | 1999 | Carlaw Peggy · Vasudha Kathleen Deming |
| The Big Book of Sales Games: Quick, Fun Activities for Improving Selling Skills or Livening Up a Sales Meeting | 978-0-07-134336-7 | 1999 | Vasudha Deming |