| title | media type | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Business Process Mapping: Improving Customer Satisfaction | Hardcover | 978-0-470-44458-0 | 2009 | J. Mike Jacka |
| Business Process Mapping: Improving Customer Satisfaction | 978-0-470-49603-9 | 2009 | " | |
| Business Process Mapping Workbook: Improving Customer Satisfaction | Paperback | 978-0-470-44628-7 | 2009 | " |
| Business Process Mapping Workbook: Improving Customer Satisfaction | Hardcover | 978-0-471-07977-4 | 2002 | " |