| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) | |
|---|---|---|---|---|
| Managing Service Quality: v. 3 | 978-1-85396-362-9 (1-85396-362-3) | 1997 | Jos Lemmink | |
| Quality Management in Services | 978-90-232-2687-1 (90-232-2687-9) | 1992 | " | |
| Service Quality and Management | 978-3-322-90982-4 (3-322-90982-4) | 2014 | Bernd Stauss · Jos Lemmink |
Gabler Verlag · Paul Chapman Publishing · Van Gorcum