| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program | 978-O-7864-4896-8 (O-7864-4896-2) | 2010 | James T. Ziegenfuss Jr. · Patricia O'Rourke |
O'Rourke · P R · Patricia R.