HarperCollins · Palgrave Macmillan
| title | media type | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|---|
| How Excellent Companies Avoid Dumb Things: Breaking the 8 Hidden Barriers that Plague Even the Best Businesses | Paperback | 978-1-137-27840-1 (1-137-27840-4) | 2013 | Neil Smith · Patricia O'Connell |
| How Excellent Companies Avoid Dumb Things: Breaking the 8 Hidden Barriers that Plague Even the Best Businesses | Hardcover | 978-1-137-00306-5 (1-137-00306-5) | 2012 | Neil Smith · Patricia O'Connell |
| Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight | " | 978-0-06-241569-1 (0-06-241569-7) | 2016 | Thomas A. Stewart · Patricia O'Connell |
**O.C.** · O'Connell · P. C. · Patricia C. · Patricia E. O'Connell · Patricia O'Connell Killen · Patricia O' Connell Killen and Mark Shibley