| title | ISBN-13 | year of publication |
|---|---|---|
| (IM) Power Of The Phone: Tested Techniques to Cut Costs, Save Time and Boost Sales | 978-0-273-60211-8 | 1993 |
| Outbound Telephone Selling: A Management Manual | 978-0-566-08089-0 | 1999 |
| Power Of The Phone : Power of the Phone | 978-0-273-60410-5 | 1993 |
| The Customer Only Rings Once: Managing Telephone Contact with Your Customers | 978-0-273-61174-5 | 1995 |
| The Telephone Skills Coaching Manual: 22 Sessions for Working with Individuals and Small Groups | 978-1-138-73806-5 | 2021 |
Gower Publishing Ltd · Pearson Education · Routledge