| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Planning to Implement Service Management | 978-0-11-330877-4 (0-11-330877-9) | 2002 | Vernon Lloyd ยท etc. |
| The Business Perspective | 978-0-11-330894-1 (0-11-330894-9) | 2003 | Office of Government Commerce |