| title | ISBN-13 | year of publication |
|---|---|---|
| Effective User Support: How to Manage the It Helpdesk | 978-0-07-707953-6 | 1996 |
| How to Manage the IT Help Desk | 978-1-138-43528-5 | 2017 |
| How to Manage the IT Help Desk: A Guide for User Support and Call Center | 978-0-7506-4901-8 | 2002 |
| How to Manage the IT Helpdesk: A guide for user support and call centre managers | 978-0-7506-3811-1 | 1997 |
| Managing the IT Services Process | 978-0-7506-5723-5 | 2005 |
Neel Burton · Neil Borden · Neil Burden · Neil Burton · Nellie Barton
Butterworth-Heinemann · McGraw-Hill · Routledge