| title | media type | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers | MP3 CD | 978-1-5436-3944-5 | 2018 | Shawn Veltman |
| Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers | Audio CD | 978-1-5436-3945-2 | 2018 | " |
| Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers | Paperback | 978-1-63265-117-4 | 2017 | " |
| The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions | " | 978-1-63265-066-5 | 2016 | |