| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Customer Service Workbook + FREE CD ROM | 978-0-7494-3789-3 | 2002 | Kristen Hickey |
| Practical Strategy | 978-0-7494-6502-5 | 2012 | |
| Strategic Planning Workbook + FREE CD ROM | 978-0-7494-3753-4 | 2002 | |
| The Strategic Planning Workbook | 978-0-7494-6500-1 | 2012 | |
| The Strategic Planning Workbook | 978-0-7494-4509-6 | 2006 | |