N.R. · Neil R. · Neil Raphel el · Raphel, Neil Raphel
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| The Complete Idiot's Guide to Winning Customer Loyalty | 978-1-59257-383-7 (1-59257-383-5) | 2005 | Murray Raphel · Janis Raye |
| Up the Loyalty Ladder: Turning Sometime Customers into Full-Time Advocates of Your Business | 978-0-88730-786-7 (0-88730-786-8) | 1996 | Murray Raphel |