| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Customer Management Excellence: Successful Strategies from Service Leaders | 978-0-470-84853-1 (0-470-84853-7) | 2002 | |
| Sense and Respond: The Journey to Customer Purpose | 978-1-4039-4573-0 (1-4039-4573-X) | 2005 | Sue Barlow · Stephen Parry |
M. F. · Max Falkenberg · Max Fleischmann · Max Flückinger · MC Flickinger · Mike Falkner · Mike Fleckenstein · Mike Fuljenz