| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Call Centre Customer Care Pocketbook | 978-1-903776-33-9 | 2005 | |
| Project Management Pocketbook | 978-1-903776-87-2 | 2008 | Keith Posner |
| The E-customer Care Pocketbook | 978-1-870471-89-3 | 2001 | Adrian Guttridge · Keith Posner |
| The Project Management Pocketbook | 978-1-870471-63-3 | 1998 | |