| title | media type | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Customer Retention: An Integrated Process for Keeping Your Best Customers | Taschenbuch | 978-0-19-564214-8 | 1997 | |
| Customer Retention: An Integrated Process for Keeping Your Best Customers | Hardcover | 978-0-87389-257-5 | 1995 | |
| Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal | Paperback | 978-0-7879-4667-8 | 2001 | Jill Griffin |
| Employee Ambassadorship: Optimizing Customer-Centric Behavior from the Inside-Out and Outside-In | " | 978-1-63157-664-5 | 2017 | |
M.-L. · M W · Michael L. · Michael Lowenstein · Michael W. · W.L.
Asq Pr · Business Expert Press · Jossey-Bass · Oxford University Press