| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| The Customer Management Scorecard: A Strategic Framework for Benchmarking Performance Against Best Practice | 978-1-898O85-81-2 (1-898O85-81-1) | 2000 | Neil Woodcock · Merlin Stone |
M S. · Michael P. Starkey · Michael S.