| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Custmr Servc: Practcl& Custmr Servc: Serve Pk | 978-0-13-104406-7 (0-13-104406-0) | 2002 | Elaine K. Harris · Steven A. Eggland |
| Customer Service: Serve Us America | 978-0-13-527508-5 (0-13-527508-3) | 2001 | Steven A. Eggland |
J.B. · M B · M J · Michael B. · Michael J. · Michael J. B.