| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Managing Hospitality Organizations: Achieving Excellence in the Guest Experience | 978-1-5443-2150-9 (1-5443-2150-3) | 2019 | Robert C. Ford |
| Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience | 978-1-4390-6032-2 (1-4390-6032-0) | 2011 | Robert C. Ford · Cherrill P. Heaton |
| The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice | 978-0-470-55499-9 (0-470-55499-1) | 2011 | Jack B. Corgel · Rohit Verma |
C.S. · M.C. · M S. · Michael C. · Michael S.
Cengage Learning · SAGE Publications, Inc · Wiley