Kogan Page · Management Pocketbooks
| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| How to Take a Training Audit | 978-0-7494-0429-1 | 1991 | |
| The Call Centre Customer Care Pocketbook | 978-1-903776-33-9 | 2005 | Keith Posner |
| The E-customer Care Pocketbook | 978-1-870471-89-3 | 2001 | Adrian Guttridge · Keith Posner |
| The Empowerment Pocketbook | 978-1-870471-51-0 | 1998 | Keith Posner |