| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Building a Successful Customer-service Culture: A Guide for Library and Information Managers | 978-1-85604-449-3 (1-85604-449-1) | 2002 | Joyce Little |
| Supporting E-learning: A Guide for Library and Information Managers | 978-1-85604-535-3 (1-85604-535-8) | 2005 | |