| title | media type | ISBN-13 | year of publication |
|---|---|---|---|
| 10 Steps to Successful Customer Service | Paperback | 978-1-56286-590-0 | 2010 |
| Customer Service Training | Hardcover | 978-1-138-43355-7 | 2019 |
| Customer Service Training | Paperback | 978-0-7506-6363-2 | 2006 |
| Customer Service Training | " | 978-1-56286-330-2 | 2006 |
Association for Talent Development · Butterworth-Heinemann · Routledge