| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Total Quality Management | 978-0-13-099306-9 (0-13-099306-9) | 2002 | Dale H. Besterfield · Carol Besterfield-Michna · Glen Besterfield |
| Total Quality Management: International Edition | 978-0-13-122809-2 (0-13-122809-9) | 2003 | Dale H. Besterfield · Carol Besterfield-Michna · Glen Besterfield |