| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| 100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multi-Channel World | 978-0-7494-8267-1 | 2018 | Malcolm McDonald |
| 100 Practical Ways to Improve Customer Experience: Achieve End-to-End Customer Engagement in a Multichannel World | 978-0-7494-8268-8 | 2018 | " |
| Industrial Electronics and Controls | 978-0-13-461211-9 | 1985 | |
| Psychological Trauma: A Developmental Approach | 978-0-902241-98-5 | 1997 | Dora Black · Gillian C. Mezey |
Gaskell · Kogan Page · Prentice Hall