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Kaplan Publishing
> Martin L. Seldman
Martin L. Seldman
title
ISBN-13
(ISBN-10)
year of publica-
tion
other author(s)
Customer Tells: Delivering World-Class Customer Service by Reading Your Customer's Signs and Signals
978-1-4195-96O9-4
(1-4195-96O9-8)
2007
John Futterknecht · Ben Sorensen
L. S.
·
M.-L.
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M S.
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Martin L.
·
Martin-S
Martin L. Shoemaker