Help Desk Institute · Prentice Hall
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Understanding National Board Certification: A Guide for Teachers and Those Who Support Them | 978-0-13-210137-0 (0-13-210137-8) | 2012 | Tara D. Barnhart · Leslee M. Milch |
| Using Service Goals and Metrics to Improve Help Desk Performance | 978-1-57125-025-4 (1-57125-025-5) | 1997 | |
M.E · M. Ellis · M W · Mark E. · Mark Ellis · Mark W. · W. Ellis