ICMI Press (International Customer Management · Wiley-Blackwell
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Call Center Recruiting and New Hire Training | 978-0-9709507-0-3 (0-9709507-0-5) | 2001 | Greg Levin · Laurie Solomom · Ann Smith · Wanda Sitzer · Leslie Hansen Harp · Julia Mayben · Anita O'Hara · Bette Mock |
| Practical Equine Dermatology | 978-0-632-04807-6 (0-632-04807-7) | 2003 | David Lloyd · Janet Littlewood · L. R. Thomsett |
Craig Mark · M.C. · M. Craig · Mark Dodge Craig Stinson · Mark Green , Craig Huneke , Karen E. Smith , Bernd Sturmfels Edited by Luchezar L. Avramov