| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction | 978-1-138-41234-7 (1-138-41234-1) | 2017 | |
| The Call Center Dictionary | 978-1-57820-095-5 (1-57820-095-4) | 2002 | Keith Dawson |
| The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions | 978-1-138-41233-0 (1-138-41233-3) | 2017 | |
Madeline Borthick, David Hittinger, Cliff Rediger, and George Thess Gary Baumgartner