| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy | 978-O-97O95O7-8-9 (O-97O95O7-8-O) | 2002 | Dave Bengtson |
L B · Lara Bazelon · LAURA BAGLIANI · Laura Boglione · Laurie Beckelman · Laurie Becklund