| title | ISBN-13 | year of publica- tion | other author(s) | |
|---|---|---|---|---|
| Be the Best Agent Ever: Call Centers, Contact Centers and Multimedia Centers | 978-0-13-183790-4 | 2006 | Natalie L. Petouhoff · Lana M. Ruffins | |
| Die Diagnosefalle: Wie Gesunde zu Kranken erklärt werden | 978-3-86883-331-7 | 2013 | H. Gilbert Welch · Steven Woloshin | |
| Overdiagnosed: Making People Sick in Pursuit of Health | 978-1-61174-965-6 | 2012 | H. Gilbert Welch · Steven Woloshin | |
| Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM | 978-0-13-183789-8 | 2006 | Lana M. Ruffins · Natalie L. Petouhoff |
L.M. · L.S. · L. Schwartz · Lisa M. · Lisa M. Schwartz M.D. · Lisa M. Schwartz M.D.M.S. · Lisa Schwartz · M S. · M. Schwartz
HighBridge Audio · Prentice Hall · Riva