| title | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|
| What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say | 978-O-O7-18O643-5 (O-O7-18O643-1) | 2013 |
L. G · L. S. · Leonard G. · S. G.