| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Management for Service Operations | 978-0-07-432323-6 (0-07-432323-7) | 1999 | |
| The Global Environment of Insurance | 978-0-07-237945-7 (0-07-237945-6) | 1999 | J.D. Ice · Insurance Institute of America |
J. W. · J. Watson · L.J. · L. W. · L. Watson · Leonard J. · Leonard W.