| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Service Design for Business: A Practical Guide to Optimizing the Customer Experience | 978-1-118-98892-3 (1-118-98892-2) | 2015 | Ben Reason · Melvin Brand Flu |
| Service Design: From Insight to Implementation | 978-1-933820-33-0 (1-933820-33-0) | 2013 | Andy Polaine · Ben Reason |