| title | media type | ISBN-13 (ISBN-10) | year of publication |
|---|---|---|---|
| The Customer-Driven Organization: Employing the Kano Model | Paperback | 978-1-4822-1710-0 (1-4822-1710-4) | 2014 |
| The Customer-Driven Organization: Employing the Kano Model | Digital | 978-1-4822-1711-7 (1-4822-1711-2) | 2014 |
B. C · B. Coleman · L B · L. C. · Lance B. Coleman Sr. · Lance B., Sr. Coleman